Terragon Group

FCMB drives uptake of its Business Banking solution

Overview

First City Monument Bank, a financial services institution driving digital transformation in banking sought to raise awareness on their Business Banking services.

Terragon Marketing Cloud Module Utilized:

Intelligent Multi-Channel Engagement (Managed Services)

Results and Impact

  • 8.3 million + unique Interactions compared to a target of 2.3m+
  • 300% success
  • 6 million being 200% above target

Challenge

The need to drive awareness and uptake of FCMB’s  Business Banking products to target customers

Solution

Raise awareness on FCMB’s Business Banking products and services by deploying hyper targeted marketing strategies.

Approach

STEP 1

Target audience was defined and created based on FCMB’s ideal customer profile.

STEP 2

Audience Segmentation was done based on demography, interest and behavioral data to deliver more tailored messaging.

STEP 3

A/B testing on messaging, creative elements and channels to identify the most effective variations.

STEP 4

Campaign analysis was carried out for data-driven optimisation and retargeting. This resulted in the target being exceeded by over 200%